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Store Policies and Shipping

THE RAY TROLL WEB STORE IS MAINTAINED AND OPERATED BY:
The Soho Coho Art Gallery in Ketchikan, Alaska.

MAILING ADDRESS: P O Box 8874, Ketchikan, AK 99901
PHYSICAL ADDRESS: #5 Creek Street, Ketchikan, AK 99901
TOLL FREE TELEPHONE NUMBER: (US only) 1-800-888-4070
TELEPHONE NUMBER: 1-907-225-5954
FAX NUMBER: 1-907-225-9195
 

PLACING AN ORDER BY PHONE:
In the US call 1-800-888-4070. Outside of the US call 1-907-225-5954. We are open year round Tuesday-Saturday 10am-5:30pm Alaska Standard Time. During the summer months (mid May - mid September) we are open every day of the week. Don't forget that Alaskan Standard Time is 4 hours earlier than the East Coast and 1 hour earlier than the West Coast.
 

PLACING AN ORDER BY MAIL OR FAX:

Click to download a printable ORDER FORM in PDF format
completely fill it out and

MAIL it to THE SOHO COHO, P O Box 8874, Ketchikan, AK 99901 or
FAX it to 1-907-225-9195.
 

ACCEPTED METHODS OF PAYMENT:
We are able to process VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER credit and debit cards on our secure shopping cart, on phone orders, on faxed orders and on an order mailed in. We also accept personal checks or money orders on orders mailed in. Allow 2 weeks for personal checks to clear the bank.


DELIVERY TIME AND SHIPPING:
Web orders process and ship within 48 hours Monday-Saturday. Orders placed on Sunday are processed on Monday. All orders are packaged in our creek side gallery in Ketchikan, Alaska and are picked up by the postal carrier with the morning mail. Orders are shipped via USPS Priority Mail (except small orders of magnets, which are shipped via First Class Mail). Delivery time is 3 to 7 business days. For Canada, delivery time is 3 to 10 business days. Rates are for US addresses and "small package" Canada addresses (see Shipping To Canada). 

REMEMBER: Your order is shipped from a small Alaskan town on an island. The staff at The Ray Troll Web Store and our local Post Office make every effort to pack and ship your order in a timely manner. It is best to call our toll free number 1-800-888-4070 if you need an expedited order.

Shipping and handling rates USA:

Order Sub-Total Shipping Price
$0 - $20.00 $8.00
$20.01 - $40.00 $10.00
$40.01 - $60.00 $12.00
$60.01 - $150.00 $14.00
$150.01 - $250.00 $19.00
$250.01 & OVER $25.00

 

Shipping and handling rates to Canada:

Order Sub-Total Shipping Price
$0 - $20.00 $15.00 (First Class Mail)
$20.01 - $40.00 $20.00 (First Class Mail)
$40.01 - $60.00 $25.00 (First Class Mail)
$60.01 - $150.00 $50.00 (Priority Mail)
$150.01 - $250.00 $60.00 (Priority Mail)
$250.01 & OVER $75.00 (Priority Mail)

 

SHIPPING TO CANADA:
Most orders can be shipped to Canada as a "small package" via First Class International Mail. Large orders over $60.000 often require additional postage because they are required to be sent via Priority Mail International. Shipping charges for orders shipped to Canada do not include duties or taxes. Orders are charged in US dollars (USD).


INTERNATIONAL DELIVERY:
We can ship most items from our Ketchikan Gallery to locations abroad. Email us at store@trollart.com for an international shipping quote.


BACK ORDERED ITEMS:
You will be notified via email, telephone or mail if any items are on back order or discontinued. Most back ordered items can be shipped within 2 - 4 weeks.


LARGE ORDERS:
Occasionally large USPS Priority Mail or orders to Canada require additional charges. You will be notified prior to shipment via email, telephone or mail if the above shipping rates will not apply to your order.
 

SMALL ORDERS OF MAGNETS:
Orders that consist of only a small number of mangets (usually 5 or less) and no other types of items will be shipped First Class Mail instead of Priority Mail to save on shipping costs. If you order just a few mangets and need them to reach you by a specific date please be sure to leave a note in the Customer Notes section during checkout.


CUSTOMER SERVICE:
We are available year round to answer questions, take phone orders, help with an exchange or a complicated order, etc. You can email us at store@trollart.com or call us here at the Soho Coho Art Gallery. In the US call our toll free number 1-800-888-4070 or from Canada call 1-907-225-5954. We are open year round Tuesday-Saturday 10am-5:30pm Alaska Standard Time. During the summer months (mid May - mid September) we are open every day of the week. Don't forget that Alaskan Standard Time is 4 hours earlier than the East Coast and 1 hour earlier than the West Coast.


HOLIDAY DELIVERY:
During the holiday season the staff at The Ray Troll Web Store and our local Post Office make every effort to pack and ship your order in a timely manner, but unexpected weather conditions or Postal Service delays do occasionally happen. REMEMBER: Your order is shipped from a small Alaskan town on an island. It normally takes 3 to 7 business days for packages to arrive, but we recommend ordering TWO WEEKS OR MORE before you need to have the order to be sure it gets there in time. If you need an expedited order it's best to call our toll free number 1-800-888-4070.


GUARANTEE:
We guarantee all our items. If there is a problem with an item or items you ordered from our web store please contact us by telephone (see Customer Service).


SHIRT SIZING INFORMATION:
Most of our adult unisex t-shirts are printed on Gildan brand shirts and are pre-shrunk.
sizing chart
sizing chart


RETURN/EXCHANGE:
To return or exchange an item click to download a printable RETURN/EXCHANGE FORM in PDF format to include with your return/exchange and send it back to: THE SOHO COHO
PO Box 8874
Ketchikan, AK 99901

If you need further assistance call 1-800-888-4070 in the US or 1-907-225-5954 in Canada.


PRIVACY/SECURITY:
At The Ray Troll Web Store and The Soho Coho Art Gallery we take your privacy and security seriously. We will not share your information with anyone. Our shopping site is hosted by DC Hosting in Austin, Texas with security provided by Geo Trust, Inc. Credit card transactions are handled by Authorize.net. For questions or concerns about the security of our shopping cart contact us by telephone (see Customer Service).

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